Terminal +info
Basel Airport has a single passenger terminal.
The Basel-Mulhouse-Freiburg Airport terminal, located entirely on French territory, is unique in that it is binational, jointly managed by France and Switzerland, and divided into a Swiss sector and a French sector, connected by an internal border that allows transit between the two sectors.
Contact
Adress: Boite postale, 60120,
68300 Saint-Louis, Francia
Elevation: 270 m
Tel.: +33 3 89 90 31 11
Coordinates: 47°35′24″N 7°31′45″E / 47.59, 7.5291666666667
Official Website: https://www.euroairport.com
Transport +info
The following means of transport are available at Basel Airport to the city centre:
Bus: By BVB bus line 50 you can transfer to downtown Basel within 23 minutes.
Taxi: Get to downtown Basel within 12 minutes by taxi.
Train: There isn’t direct connection between Basel Airport and railway network.
About Basel
Basel, known as Basle in German, Bâle in French, and Basilea in Italian, is a Swiss city situated in northwestern Switzerland at the intersection of the Swiss, German, and French borders. It is the third-largest city in Switzerland, following Zurich and Geneva. Basel is renowned for its high standard of living, ranking among the top cities globally in this regard.
Basel is often referred to as the cultural capital of Switzerland, boasting over 40 museums, including the Kunstmuseum Basel, which is the oldest public art museum in the world, and the Fondation Beyeler, known for its modern and contemporary art exhibitions. The city hosts Art Basel, one of the world’s most prestigious art fairs, attracting top collectors, artists, and enthusiasts.
Basel is also a significant economic hub, particularly in the pharmaceutical and chemical industries. It is home to the University of Basel, Switzerland’s oldest university, founded in 1460. The city offers an excellent quality of life, ranking 14th globally in Mercer’s Quality of Living City Ranking. Its unique blend of tradition and innovation makes it a vibrant metropolis with a high quality of life.
The city’s architecture is a mix of historic and modern designs, featuring landmarks like the Basel Minster and the Roche Towers. Basel’s location on the Rhine River adds to its scenic beauty, with picturesque views from the Pfalz viewing terrace. The city’s cultural events, educational institutions, and economic opportunities make it an attractive destination for both tourists and residents alike. Overall, Basel’s rich cultural heritage and modern amenities contribute to its status as one of the world’s most desirable cities.
Reviews +info
Overall Sentiment:
The reviews for Basel-Mulhouse Airport are overwhelmingly negative. Recurring themes include poor organization, rude staff, lack of seating, cleanliness issues, and overpriced amenities. Many reviewers express disappointment and a preference for alternative airports, even if it means longer travel times.
Key Complaints:
- Staff Rudeness & Unprofessionalism: Numerous reviewers mention rude and unfriendly staff, particularly at passport control and security. Some describe the staff as unhelpful and exhibiting a lack of courtesy.
- Disorganization & Long Queues: Disorganized passport control and security processes lead to long queues and waiting times, causing frustration and delays. The airport is described as a "rabbit warren" with confusing layouts.
- Lack of Seating: A significant issue is the limited availability of seating, forcing many passengers to sit on the floor.
- Cleanliness: Several reviewers highlight concerns about the cleanliness of the airport, particularly the toilets.
- Overpriced Food & Shopping: Food, beverages, and shopping options are often described as overpriced, even by Swiss standards. Additionally, some reviewers mentioned cafes being closed late in the evening.
- Poor Communication: Flight delays and cancellations are poorly communicated, with a lack of updates and assistance for affected passengers.
- Outdated Facilities: Some reviewers feel the airport is dated and uncomfortable, lacking modern amenities like sufficient charging points.
Positive Aspects:
- Business Center: Some reviewers highlighted the Business Centre as a positive area, praising its efficiency, courteous staff, and functionality.
In Conclusion:
EuroAirport Basel-Mulhouse-Freiburg appears to have significant issues with customer service, organization, and facilities. The negative reviews suggest a need for substantial improvements in staff training, terminal maintenance, and passenger communication to enhance the overall airport experience. The airport’s management seems to need to take a serious look into these recurring issues, as it is clearly impacting the satisfaction of its passengers.
Here you can read more reviews, pros and cons, and a mini-guide to read in 2 minutes.